Service Level Agreements (SLAs) are contractual commitments that define the expected availability levels of your services. SLA monitoring allows you to verify in real time that you are meeting these commitments. In this guide, we explain how to use SLA monitoring with UptimeFlux to ensure your compliance.

1. What is an SLA?

An SLA (Service Level Agreement) is an agreement that defines:

  • The expected availability level (e.g., 99.9%, 99.95%, 99.99%)
  • The measurement period (24h, 7d, 30d, 90d, annual)
  • Consequences in case of non-compliance (refunds, penalties, etc.)
  • Exclusions (planned maintenance, force majeure, etc.)

SLA monitoring allows you to track your compliance in real time.

2. Why Monitor Your SLA?

Meet Commitments

Verify that you are meeting your contractual commitments with your clients

Early Detection

Receive alerts before your SLA is compromised thanks to our continuous monitoring

Compliance Reports

Generate detailed reports to prove your compliance to your clients

Continuous Optimization

Identify trends and improve your availability to exceed your commitments

3. Configure SLA Monitoring with UptimeFlux

To configure SLA monitoring:

  1. Create or modify a monitor in your dashboard
  2. Enable SLA monitoring in monitor settings
  3. Define your SLA target (e.g., 99.9 for 99.9%)
  4. Choose measurement periods (24h, 7d, 30d, 90d)
  5. Configure non-compliance alerts
  6. Test the configuration to verify it works

4. SLA Monitoring Periods

UptimeFlux calculates your SLA compliance over multiple periods:

  • 24 hours: SLA compliance over the last day
  • 7 days: SLA compliance over the last week
  • 30 days: SLA compliance over the last month
  • 90 days: SLA compliance over the last quarter

Each period gives you a different view of your compliance. Use our uptime monitoring to get detailed statistics.

5. SLA Non-Compliance Alerts

UptimeFlux automatically alerts you if your availability falls below your SLA target:

  • Immediate alerts: Notification as soon as availability drops below threshold
  • Period alerts: Alert if compliance is not met over a given period
  • Recovery alerts: Notification when availability returns above threshold
  • Automatic reports: Monthly SLA compliance reports

Configure your alerts to receive these notifications by email, SMS or webhook.

6. SLA Compliance Reports

UptimeFlux automatically generates SLA compliance reports:

  • Monthly reports: Availability and compliance over the past month
  • Quarterly reports: Overview over 90 days
  • Annual reports: Complete year summary
  • PDF export: Export your reports to share with your clients

7. Best Practices for SLA Monitoring

  • Set realistic targets: Choose achievable SLA targets
  • Monitor continuously: Use our 24/7 monitoring for complete tracking
  • Configure appropriate alerts: Receive notifications before SLA is compromised
  • Analyze trends: Identify recurring problems and optimize
  • Communicate with your clients: Share your compliance reports via your status page

Conclusion

SLA monitoring is essential to meet your contractual commitments and maintain client trust. By monitoring your compliance in real time and receiving non-compliance alerts, you can ensure that you are meeting your service level agreements.

Start monitoring your SLA with UptimeFlux. Discover our SLA monitoring service and configure your targets in minutes.