Privacy Policy

1. Introduction

WebDigital France operates the UptimeFlux service, a website and application monitoring platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using UptimeFlux, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

2. Information We Collect

2.1. Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information processed through our payment provider (Stripe)
• Contact information for notifications (email addresses, phone numbers)
• Workspace and team member information
• Support requests and communications

2.2. Monitoring Data

We collect and store data related to your monitoring activities:

• URLs, endpoints, and services you monitor
• Check results, uptime statistics, and incident history
• Response times and performance metrics
• SSL certificate and domain expiration information

2.3. Technical Information

We automatically collect certain information when you use our service:

• IP address and browser type
• Device information and operating system
• Usage patterns and service interactions
• Log files and error reports

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our monitoring service
• To process payments and manage your subscription
• To send you notifications about your monitored services
• To respond to your support requests and inquiries
• To send you service updates, security alerts, and administrative messages
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and improve user experience

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Data stored on secure servers with restricted access
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Third-Party Services

We may use third-party services that collect, monitor, and analyze information to help us operate our service:

• Payment Processing: Stripe (payment information is processed securely and not stored by us)
• Email Services: SMTP providers for sending notifications
• SMS Services: Third-party SMS providers for text message notifications
• Hosting and Infrastructure: Cloud service providers for hosting our application

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have certain data protection rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request restriction of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to our processing of your personal data

To exercise these rights, please contact us at support@uptimeflux.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

9. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us: